Hiring & Process Improvement Plans
The Hiring Improvement and Process Improvement programs: organizational design treated as delivery work.
The problem
An agency that cannot hire cannot deliver. Slow, inconsistent hiring and tangled internal processes tax every program the organization runs, and the tax is paid by the public.
What was built
He led the agency's Hiring Improvement and Process Improvement programs, applying the same delivery discipline to the organization's own machinery that he applied to its capital program.
How it was done
Design the hiring process around the applicant, not the hiring manager.
- Standardize the steps
Give every division the same hiring steps, so quality does not depend on the manager.
- Communicate each decision
Tell candidates what was decided, clearly and consistently.
- Treat process as product
Run internal improvement as a program with an owner, a plan, and a deadline.
Documents and artifacts
Credits
- OrganizationSan Francisco Municipal Transportation Agency